Returns and Refund Policy
Last Updated: September 22, 2026.
Please read the information below to understand the conditions and process for returning items and how to process refunds for returned orders.
RETURN
Return Timeframe and Conditions:
Requests must be submitted within 30 calendar days of the delivery date. Items are not eligible for return or exchange after this time.
Torisp accepts return requests for both defective and non-defective item. To be eligible for a return:
- The product must be in the same condition as when delivered, meaning unused, unwashed, and unaltered (except for reasonable inspection, fitting, or the case of a manufacturer’s defect).
- The item must be returned with all original box and accessories.
Refunds for items may be refused if the above conditions are not met.
Free returns – how it works:
To start a return and receive a prepaid return label, please contact support@torisp.com within 30 calendar days of the delivery date. Please provide your order number, the item you wish to return, and the reason for the return. If the item is defective or damaged, please also attach clear photos showing the issue.
The return process applies to both defective and non-defective items.
- We will review your request within 1–2 business days and, if approved, provide a prepaid return label for you to download and print. Torisp will cover the return shipping cost, and no return shipping fee will be deducted from your refund.
- Carefully pack the item, including the original box, tags, and accessories, and affix the provided return label.
- Drop off the package with the carrier specified on the return label.
- Torisp does not charge any restocking or processing fees for eligible returns.
Inspect returned items:
Depending on where you send it, the time it may take for your returned items to reach us may vary. You can proactively check the status of your return package using the tracking number to see its location and when it is delivered.
All returned items are inspected after they arrive at Torisp. The inspection normally takes 2–3 business days.
If the returned item meets the return conditions, Torisp will approve the refund or exchange and notify you by email. If the item does not meet the return conditions, Torisp will notify you of the reason for the decision.
To help protect your return and ensure that it can be properly tracked, please contact Torisp before sending any item back and use the return label provided by us. If you return an item without prior approval or without using the provided return label, Torisp may not be able to reimburse the return shipping cost or assume responsibility for loss or damage occurring during transit.
REFUND
Refund Processing:
If the returned item passes inspection, you will also receive a notification that the refund has been approved. If approved, refunds are processed within 3-5 business days. You will receive a notification once we have issued the refund.
After Torisp processes the refund, the time required for the funds to appear in your account may vary depending on your payment provider, bank, or card issuer. Torisp does not control the processing time of the payment provider or financial institution.
Refund Amount and Method:
The price you paid for the returned item(s) will be refunded.
The original shipping fee will be refunded if the return is due to an error on our part, including an item that arrived damaged or defective, an item that was not as described, or an incorrect item being sent.
The original shipping fee paid at the time of purchase is non-refundable for returns due to personal preference, ordering the wrong item, or other reasons not caused by Torisp.
The refund will be credited to the original payment method: Paypal or Credit/Debit Card.
Late refund (if applicable):
If the expected timeframe has passed and you have not yet received your refund, please first contact your card issuer or bank, as it may take a few additional business days for the refunded amount to appear in your account. If you still have questions or require assistance regarding the refund, please contact us via email at support@torisp.com.
EXCHANGE
The item conditions and timeframe of the exchange policy are similar to the return policy. Please refer to the conditions, timeframe, and return process for returning the original item.
Exchanges are generally made for the same product (color and size can be changed). If a requested replacement has a different price, Torisp will contact you before processing the exchange to confirm how the price difference will be handled.
A replacement will be shipped after the returned item has been received and approved, unless Torisp determines that an earlier replacement is appropriate. Torisp will cover the shipping cost for the replacement item.
In the event that the item you requested is out of stock, we will issue a refund.
When there is a request for an exchange, please contact us via email: support@torisp.com.
Problem with Your Item?
If your item arrives damaged, defective, or different from the item you ordered, please contact Torisp as soon as possible at support@torisp.com. Please include your order number, a description of the issue, and clear photos of the item and, when applicable, its packaging.
We will review the issue and work with you to determine the appropriate resolution, which may include a replacement, exchange, or refund.
Torisp
Address: 8212 Collier Rd, Powell, Tennessee 37849, United States.
Phone: +1 (865) 252-1828.
Email: support@torisp.com.
Support Times: Monday – Friday, 9:00 AM – 5:00 PM (Eastern Time).